Privacy Policy

We collect the details you give us when you create an account, book a ride, or contact support — such as your name, mobile number, email address, and payment information.

When you use the app we also collect trip details (pickup, drop, route, fare), device information, and location data while the app is in use. Location is needed to match riders with nearby captains and to keep trips safe.

We use your information to run and improve the service: matching riders with captains, processing payments, providing support, preventing fraud, and meeting legal obligations.

We may send service-related notifications. Marketing messages are sent only where you have opted in, and you can opt out at any time.

We share only what is necessary to deliver the service — for example, a captain sees a rider's pickup location and first name to complete a trip, and payment processors receive the data needed to settle a fare. We do not sell your personal information.

We keep personal data for as long as your account is active or as needed to meet legal, tax, and safety requirements. Data is protected with encryption in transit and reasonable organisational safeguards.

You may access, correct, or request deletion of your personal data, and object to or withdraw consent for certain processing. To make a request, email us at care@regionride.com.

Questions about this policy? Reach us at care@regionride.com. See also our Terms of Service.